Shipping Policy (USA)

Last updated: November 19, 2025

Thank you for shopping at HITCARD. The following information explains how, when, and where we ship your order.

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Order Processing

All orders placed through gethitcard.com are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Orders are shipped from our fulfillment center in Austria.

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Shipping Locations

We currently ship exclusively to the United States.
We do not ship internationally outside of the U.S. at this time.

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Shipping Costs

We offer Free Shipping on all U.S. orders.
No minimum order value required.

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Shipping Times

Estimated delivery time:

• Standard International Shipping (Austria → USA):
  5–14 business days

Please note that delivery times may vary depending on:

• Customs processing

• Carrier capacity

• Holiday periods

• Weather delays

• Other factors outside our control

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Tracking

Tracking information will be provided whenever available.

If tracking is not available, your order is still in transit and will arrive within the estimated shipping window.

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Shipping Issues

If your package is:

✔ Delayed
✔ Marked as delivered but not received
✔ Damaged

please contact our support team at:
📧 eric@gethitcard.com

We will assist you as quickly as possible.

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Incorrect Shipping Information

Please ensure that your address is correct at checkout.

If an address error leads to delivery issues:

• We cannot guarantee replacement or refund

• Additional reshipment charges may apply

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Lost or Returned Shipments

If a package is returned due to refusal, undeliverable address, or extended absence:

• We will contact you

• Shipping costs for a second delivery may apply